Please join this group to ask questions about Community Site mechanics, WP blogging help and WP troubleshooting.
Requests for any other technological issues, e.g., with Panopto or Canvas, etc, will need to go through the IT department. http://ischool.sjsu.edu/current-students/technology-support/technology-help-resource-center
Please allow a 24 hour response time for your issue.
Often you can find the answer to your problem by looking through the “How to” section here.
Group Admins
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Mary Koeven joined the group
Community Site Tech Support 2 months, 3 weeks ago -
Michelle joined the group
Community Site Tech Support 3 months ago -
Marilyn joined the group
Community Site Tech Support 3 months ago -
Nishtha joined the group
Community Site Tech Support 3 months, 1 week ago -
Philip Busacco posted an update in the group
Community Site Tech Support 6 months, 1 week agoLooking ahead to Blog 7 I would like to create a slideshow. You can easily do this with a plugin , but there doesn’t seem to be a way to download any plugins than the one’s that are already installed. I tried to insert a google slideshow, but it’s a link and not really what I was trying to achieve. Has anyone tried and succeeded in installing…[Read more]
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Phillip,
See the email that I sent regarding your tech request form.
Bob
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Philip Busacco joined the group
Community Site Tech Support 6 months, 1 week ago -
Marina Corrales posted an update in the group
Community Site Tech Support 6 months, 1 week agoI purchased the Pro version of Ashe, but the option to add a new theme is not active. How do I add the theme I purchased?
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Marina–I am sorry. For security reasons, you cannot add your own theme to our WordPress system. That is why we ask students to select from the very limited, free, themes that we have included.
If you want to create a sight using the Pro version of a theme, you have to have your own web hosting and your own site. It cannot be a site on the…[Read more]
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Ok. Thank you for the quick reply.
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Marina Corrales joined the group
Community Site Tech Support 6 months, 3 weeks ago -
JennK posted an update in the group
Community Site Tech Support 7 months, 2 weeks agoHi, I’m a bit confused looking at my activity log. One of the comments I have made is showing the wrong blog title for the post I commented on. Additionally, I made a comment on another blog earlier today. I know the comment needs to be approved by the other student before I see it on their page, but will I see it anywhere else while it’s…[Read more]
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Hi Jenn @jennkmlis
The activity log is not perfect, unfortunately. I always recommend that students keep their own list (in a Word document or whatever) of every comment and post they make. It only takes a few seconds to do this, and it is very reassuring to have it as a backup in case you think you have participated more than the activity log…[Read more]-
Ok, thank you so much! I do see that comment now, but I will start keeping a backup document of my comments too.
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Kaya joined the group
Community Site Tech Support 8 months ago -
J. John Greenflower joined the group
Community Site Tech Support 8 months, 1 week ago -
Mason Blechner joined the group
Community Site Tech Support 8 months, 1 week ago -
Vincent Monster joined the group
Community Site Tech Support 8 months, 1 week ago -
JennK joined the group
Community Site Tech Support 8 months, 1 week ago -
Matt Weymouth joined the group
Community Site Tech Support 8 months, 1 week ago -
Cindy Simpson posted an update in the group
Community Site Tech Support 8 months, 1 week agoHello! I am trying to get a jump on create an e-portfolio site. When I am at my primary wordpress site and click on create new, I am taken to a new site “create new.” After completing the form, I get an error which says “There was a problem; please correct the form below and try again.” I am not sure what I need correct. Please advise. Thank you!
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Hi Cindy,
Make sure that the url and the site title that you fill in on the form are at least six (6) characters long. No spaces or unusual characters can be in the URL slug. If you still have problems after trying that, fill out the help form here: http://bit.ly/techresponse and I will troubleshoot for you.-
Thank you!
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Leslie T joined the group
Community Site Tech Support 8 months, 1 week ago -
Marcy Stoeven joined the group
Community Site Tech Support 10 months, 3 weeks ago -
Logan Walker posted an update in the group
Community Site Tech Support 12 months agoHello! I am trying to update my INFO 200 blog post but whenever I paste in the link and click update, no update appears on the page. Is there a way I can fix this so it shows up? Thanks for any help you can offer!
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Hi Logan–Did you get this to work? I just tried it on your blog post. I added a stray character and clicked update. It saved the character to your post. So it worked fine for me. Don’t worry, I promptly removed the character and updated it again.
Can you try it again? It is working just fine for me.
I did notice that the time setting on your…[Read more]
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It just now occurred to me that perhaps you were having trouble posting the link to Professor Koontz’s class. If that is the case, are you sure you are logged in when you try to post? Try including a short phrase along with the post, such as “Here is my blog post #6.” Then insert the link. Then enter a blank line or two (hit the enter or return…[Read more]
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If it still doesn’t work, let Prof. Koontz know so she doesn’t count it against you for being late. Tell her you and I will be trying to fix it.
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I just realized that your updates were being marked as Spam and thus not appearing. I have released the spam filter, so it should show now. There may be multiple copies. Sorry. I don’t know why, but the spam filter was marking lots of student updates as spam.
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Thank you, I just tried again and it’s working!
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Hana Hutcheon joined the group
Community Site Tech Support 1 year, 1 month ago - Load More
